about BrewTech Coffee Co
BrewTech Coffee Co. is a renowned coffee chain with outlets spread across multiple countries. Known for its premium quality coffee and exceptional customer service, the company has been a favorite among coffee enthusiasts for years. However, with the increasing competition and evolving customer preferences, BrewTech realized the need to innovate and optimize its operations.
Reviewed on
5/5
31 Reviews
50
%
Reduction in Supply Chain Inefficiencies
70
%
Reduction in Stockouts & Wastage
40
%
Increase in User Engagement Using Mobile App
60
%
Reduce Downtime in Maintenance
The Challenge
Despite its widespread popularity, BrewTech faced challenges in supply chain management, real-time inventory tracking, and customer engagement. Manual processes led to inefficiencies, and the lack of a unified digital platform hindered seamless communication between outlets.
What did
CraftDigitally do
CraftDigitally collaborated with BrewTech to revolutionize its operations through strategic technology implementation:
- Supply Chain Optimization: Introduced an AI-driven system to predict demand, ensuring timely procurement of coffee beans and reducing wastage.
- Point-of-Sale (POS) System Integration: Implemented a cloud-based POS system across all outlets, enabling real-time sales tracking and inventory management.
- Customer Engagement Platform: Developed a mobile app offering loyalty rewards, personalized offers, and an integrated feedback system.
- IoT in Coffee Machines: Integrated IoT sensors in coffee machines to monitor performance, predict maintenance needs, and ensure consistent coffee quality.
- Data Analytics Dashboard: Provided a centralized dashboard for real-time insights into sales, customer preferences, and inventory levels.
The Results
- A 50% reduction in supply chain inefficiencies, leading to fresher coffee and reduced costs.
- Real-time inventory tracking reduced stockouts by 70% and decreased wastage.
- The mobile app led to a 40% increase in customer engagement and a 30% rise in repeat purchases.
- Predictive maintenance of coffee machines reduced downtime by 60%.
- Data-driven decision-making enhanced overall business strategy and outlet performance
The technology that we use to support BrewTech Coffee Co.
TensorFlow
Azure
React Native
Raspberry Pi
Tableau
OAuth 2.0
SSL Certificates
Scikit-learn
