Delivering enterprise-wide efficiencies at Paysafe through Intelligent Automation

about Paysafe Group
Paysafe Group, a global leader in payment solutions, serves millions of businesses and consumers worldwide. With a diverse range of digital payment products, Paysafe was on a mission to streamline its operations and offer enhanced services to its vast clientele.
Reviewed on
5/5
31 Reviews
60
%
Reduction in Operational Inefficiencies
40
%
Decrease in Fraudulent Transactions.
70
%
Customer Interactions with Chatbots
80
%
Reduction in System Downtimes

The Challenge

While Paysafe’s offerings were robust and widely accepted, the company grappled with operational silos, manual processes, and a lack of standardization across its various products. This led to inefficiencies, delayed responses, and challenges in scaling up to meet the growing demand.

What did
CraftDigitally do

CraftDigitally partnered with Paysafe to implement a comprehensive Intelligent Automation strategy:

  1. Process Automation: Introduced Robotic Process Automation (RPA) to automate repetitive tasks across customer services, merchant operations, and compliance functions, reducing manual intervention.
  2. Cognitive Automation: Leveraged AI and machine learning to analyze vast amounts of transactional data, offering insights, detecting anomalies, and enhancing fraud detection.
  3. Chatbots & Virtual Assistants: Deployed AI-driven chatbots to handle customer queries, payment issues, and provide instant support, improving customer satisfaction.
  4. Integration & Orchestration: Created a unified platform integrating all Paysafe products, ensuring seamless data flow and efficient process management.
  5. Data Analytics & Reporting: Developed real-time dashboards to monitor transactions, detect bottlenecks, and offer actionable insights to the management.

The Results

The technology that we use to support Paysafe Group

UiPath
TensorFlow
Dialogflow
MuleSoft
Power BI
Elasticsearch
OAuth 2.0
SSL Certificates

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